
FAQs
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Is LAGANI Located in New Zealand?
Yes, Lagani is proudly based in New Zealand. While we operate primarily online, we also collaborate with trusted retail jewellery partners across the country to showcase and deliver our collections.
Our virtual-first approach allows us to offer high-quality, ethically made lab-grown diamond jewellery at fair prices.
Are Lab-Grown Diamonds Real?
Yes, lab-grown diamonds are real. They are created using cutting-edge technology that mimics the natural process of diamond formation. Lab-grown diamonds possess the same physical, chemical, and optical properties as mined diamonds, but with far less environmental impact.
How Are Lab-Grown Diamonds Made?
Lab-grown diamonds are created in a controlled environment using CVD (Chemical Vapor Deposition) or HPHT (High Pressure High Temperature) methods, replicating the natural diamond growth process.
How Can I Tell The Difference Between Lab And Mined Diamonds?
To the naked eye and under a microscope, there’s no visible difference. Only advanced gemmological equipment can identify the origin.
How Are Lab-Grown Diamonds Different From Diamond Simulants?
Simulants like cubic zirconia or Moissanite only mimic a diamond’s appearance but lack its hardness, brilliance, and structure. Lab-grown diamonds are actual diamonds while, simulants are not.
Are Lab-Grown Diamonds Considered Genuine By Gemological Authorities?
Yes. Organisations like the GIA (Gemological Institute of America) and IGI classify lab-grown diamonds as genuine diamonds, not imitations or substitutes.
Can A Diamond Tester Detect A Lab-Grown Diamond?
Yes. Standard thermal conductivity diamond testers will identify lab-grown diamonds as real because they possess the same material properties as natural diamonds.
Are Lab-Grown Diamonds Ethical?
Yes. Lab-grown diamonds offer a conflict-free and transparent supply chain, unlike many mined diamonds, which can pass through multiple hands, obscuring their origin.
Are Lab-Grown Diamonds Eco-Friendly?
Lab-grown diamonds have a significantly smaller environmental footprint. They don’t require land excavation, deforestation, or excessive water use associated with traditional mining.
Are mined diamonds ever truly conflict-free?
While some mined diamonds claim to be “conflict-free,” complete traceability is extremely difficult. Lab-grown diamonds offer a more reliable alternative with transparent sourcing and lower risk of ethical concerns.
FREE SHIPPING
Production & Delivery Timelines
Most of our jewellery is made to order to ensure exceptional quality, reduce waste, and offer you fair pricing.
- Made-to-Order & Standard Orders: 2–5 working weeks
- Ready-to-Ship Delivery Estimates:
- New Zealand: 2–5 business days
- Australia: 5–10 business days
- International: 7–14 business days
Once your order is ready, you’ll receive a tracking link via email to follow your parcel’s journey.
Our Shipping Policies Include:
- Signature required upon delivery for all orders
- Real-time tracking on every parcel
- Complimentary insurance during transit
- Secure NZ Post Express courier service
❗ Important Notes
- If your package is lost or appears tampered with, please contact info@lagani.co.nz within 5 days of receiving your tracking number.
- For insurance reasons, orders cannot be rerouted once dispatched.
Questions About Shipping?
We’re here to help. Contact us at info@lagani.co.nz.
EASY 30-DAY RETURNS
To qualify for a refund or exchange, your jewellery must:
- Be unworn and in pristine condition
- Have the original tag intact and unbroken
- Be returned with all original packaging, certificates, and documentation
All returns are subject to assessment by our operations team, which typically takes 10–14 business days.
Items Not Eligible for Return
Some items are excluded due to their personalised or custom-made nature. These include:
- Engraved, resized, or modified pieces
- Custom-designed jewellery made specifically for you
- Men’s wedding bands
- Orders with paid customisations
These are considered final sale and cannot be returned or exchanged.
How to Return
1. Return by Mail
Email us at info@lagani.co.nz or call us to notify us of your return. We'll provide clear return instructions and the correct shipping address.
Please ensure:
- Your parcel is trackable and requires a signature on delivery
- You retain your shipping receipt until your return is confirmed
2. Choose a Secure Shipping Method
Use a trusted, tracked, and insured courier service to ensure your jewellery arrives safely.
3. Return Costs
Return shipping is at the customer’s expense. Items must be securely packaged.
Refunds
Once we receive your return, our team will verify the item’s condition.
Approved refunds will be processed within 1–5 business days via the original payment method.
Need an alternative refund method? Contact us—we’re happy to assist.
Questions?
We’re here to help. Email us at: info@lagani.co.nz.
MANUFACTURING WARRANTY
Conditions & Exclusions
To be eligible for this warranty:
- You must be the original purchaser.
- The warranty does not cover:
- Damage caused by accidents, impact, or misuse
- Discolouration from exposure to chemicals, cosmetics, swimming pools, hot tubs, or bathing
- Natural wear and tear over time, including worn-down or bent prongs and band thinning (especially in gold, which is a soft metal)
- Lost stones due to damaged or neglected settings
We recommend regular inspections and professional cleaning to help preserve the condition and security of your jewellery over time.
WHOLESALE FAQS
Partner with Lagani – Ethical Luxury for Your Store
We’re proud to collaborate with like-minded retailers who share our passion for timeless design and sustainable lab-grown diamond
jewellery. Below are answers to the most frequently asked questions from our wholesale partners.
How Do I Become A Lagani Stockist?
Simply email us at info@lagani.co.nz with your store name, location, and a short introduction. We’ll be in touch to discuss
partnership opportunities and guide you through the onboarding process.
Do You Offer Wholesale Pricing?
Yes. Our approved stockists receive access to exclusive B2B pricing, volume-based discounts, and seasonal lookbooks. Minimum Order Quantities (MOQs) apply.
What are the lead times for wholesale orders?
Lead times vary depending on the product:
- Ready-to-Ship Items: 3–7 business days
- Made-to-Order Jewellery: 3–5 weeks
We’ll confirm estimated delivery timelines upon order confirmation.
Do you supply custom collections for retailers?
We welcome collaboration. Whether you're after a bespoke collection, co-branded line, or a seasonal exclusive, we're open to working with you to meet your store’s needs.
Can I return wholesale orders?
As most of our jewellery is made-to-order for wholesale partners, returns are generally not accepted unless the item is faulty or damaged upon arrival.
Need more information? Email us at info@lagani.co.nz